Carryover Connect™ Data Retention
Operated by Revenue Stream Builder LLC
Effective Date: October 22, 2026
This Data Retention policy explains how long Carryover Connect™ keeps different types of information associated with your parent account and child profiles, and what happens to that information when it is no longer needed.
This policy supplements our Privacy Policy and Terms and Conditions. It describes the specific retention periods we apply to common categories of data.
1. How Long We Keep Information
The table below summarizes how long we keep each category of information and how it is deleted.
| Category | Why we keep it | How long | How it's deleted |
|---|---|---|---|
| Child profile and practice history | To personalize practice and remember progress | Until a parent deletes the profile or account, or after 12 months of inactivity (no sign-in and no practice sessions), whichever comes first. We email the parent 30 days and 7 days before deleting. Accounts with an active membership are not deleted for inactivity. | Automatically on deletion or on the inactivity schedule above. |
| Usage events | To keep the service working and improve it | 3 months | Automatic. |
| Bug reports | To investigate and resolve issues | 6 months after resolved, 12 months maximum | Automatic. |
| Parent account and sign-in | To operate your account | Until deleted by the parent or 12 months of inactivity | Automatically on the inactivity schedule. |
| Consent records | Proof of consent | While the account exists. After deletion we keep only a de-identified record (hashed email, policy version, consent and deletion dates, method; no names or emails) for 3 years. | De-identified record kept for 3 years, then deleted. |
| Free challenge access records | To track challenge participation | 12 months after access expires | Automatic. |
| Privacy requests | To respond to your request and show we answered it on time | Until the account is deleted, or 12 months after the request is completed | Automatic. |
| Admin access log | To show who at Carryover Connect accessed child data | 24 months | Automatic. |
| Pilot access records | To give pilot access | Until the account is deleted, or 12 months after access ends | Automatic. |
| Membership and billing records | Tax and legal recordkeeping | As required for tax and legal recordkeeping | Per legal recordkeeping requirements. |
2. Deletion Requests
Deletion requests are completed within 30 days.
We do not keep children's personal information longer than is needed for the purposes described in this policy.
3. Automated Cleanup
Deletion runs automatically on the schedules described above. Deletion is final and cannot be undone.
4. Contact Us
For questions about data retention, contact:
Revenue Stream Builder LLC
Carryover Connect™
Email: hello@carryoverconnect.com
Phone: +1 (332) 296-3452